Frequently Asked Questions
Here is a list of the 10 most frequently asked questions about Pacific Posh:
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What is your return policy?
We offer a 90-day return and refund policy from the date you receive your order. Contact us via our contact form to request a return and receive further instructions.
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Do you accept international orders?
Absolutely! Shipping is free within the New Zealand, and for other countries, you can view the exact shipping costs at the checkout.
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How can I contact customer service?
You can reach out to us through the contact form for any questions, comments, or assistance regarding your orders or our products. Our customer service is available 24/7 during opening times.
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Do you offer warranties on your products?
Yes, we offer warranties on selected products according to the manufacturer's terms. Contact us for more information about warranties and after-sales service.
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Are my payment details secure on your website?
Yes, we take the security of your payment information very seriously. We use secure payment methods and encryption to ensure that your information remains safe.
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What is the shipping time for my order?
We process your order within 24 hours of receiving payment. The estimated delivery time is 4-9 business days after shipment, depending on your location within the South Africa.
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How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number. You can use this number to track your shipment's status through our shipping partner.
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Can I modify or cancel my order after it has been placed?
Please contact us as soon as possible if you wish to make changes to or cancel your order. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.